Privacy Policy — povip Keeps Your Data Safe

1 Information We Collect

povip collects personal data through several channels: the account registration form, identity verification (KYC) submissions, payment transactions, platform usage activity, and direct communications with our support team. The categories of data we collect are outlined below.

Registration Data: When you create a povip account, we collect your full legal name, date of birth, residential address, email address, and Bangladesh mobile phone number. This information is used to create and administer your account, verify your age and identity, and communicate with you about your account activity.

Identity Verification (KYC) Data: Before processing your first withdrawal, we are required to verify your identity. This involves collecting copies of government-issued identification documents such as your National ID (NID), passport, or driving licence, and in some cases a recent utility bill or bank statement as proof of address. These documents are reviewed by our compliance team and then stored securely.

Financial Data: We collect information about your deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, and transaction reference numbers. We do not store complete card numbers or mobile banking PINs.

Technical and Device Data: When you access the povip platform, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for fraud detection, security monitoring, and improving platform performance.

Behavioural and Gaming Data: We record your gaming activity on the platform, including the games you play, bet amounts, session duration, win and loss history, and bonus usage. This data is used to administer your account, detect unusual patterns that may indicate problem gambling or fraudulent activity, and personalise your platform experience.

Communications Data: When you contact povip support by email or live chat, we retain a record of the communication including your name, contact details, the content of your message, and our response. This allows us to track the resolution of issues and maintain service quality.

2 How We Use Your Information

povip uses the personal data we collect for the following purposes. We rely on different legal bases depending on the nature of the processing activity:

Where we rely on your consent to send promotional communications — such as emails about bonuses, BPL season promotions, Eid offers, or new game announcements — you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support at support@povip.net. Withdrawal of consent does not affect the lawfulness of any processing carried out before the consent was withdrawn.

3 Sharing and Disclosure of Data

povip does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: To process your deposits and withdrawals, we share the necessary financial data with our approved payment partners including bKash, Nagad, Rocket, Upay, and card processing networks. These partners operate under strict data protection agreements and are not permitted to use your data for any purpose beyond processing the specific transaction.
• Identity Verification Providers: We may use third-party KYC and identity verification services to assist with document authentication and age verification. These providers process your identity documents solely for verification purposes and are bound by confidentiality obligations.
• Fraud Prevention Services: We share certain technical and transactional data with fraud detection services to identify suspicious activity and protect the integrity of the platform. This sharing is limited to data necessary for risk assessment.
• Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session and gameplay data to facilitate game delivery and detect technical errors. Personal identifiers are not shared with game providers.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other public authorities if required to do so by applicable law, a court order, or to protect the rights, property, or safety of povip, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the povip business, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players by email before any such transfer occurs.

4 Cookies and Tracking Technologies

The povip platform uses cookies and similar tracking technologies to operate core platform features, analyse usage patterns, and improve the user experience. Cookies are small text files stored on your device by your web browser when you visit a website.

We use the following categories of cookies on the povip platform:

• Essential Cookies: These cookies are required for the platform to function. They enable you to log in, maintain your session, and use core account features such as the cashier and game lobby. Essential cookies cannot be disabled without breaking platform functionality. No consent is required for these cookies as they are strictly necessary.
• Analytics Cookies: We use analytics cookies to understand how players navigate the platform — which pages are most visited, where sessions begin and end, and how long players spend on different sections. This data is aggregated and anonymised. You may opt out of analytics cookies via your browser settings.
• Functional Cookies: Functional cookies remember your preferences such as language settings, last-used payment method, and display preferences. Disabling these cookies means your preferences will not be saved between sessions.
• Security Cookies: Security cookies assist our fraud detection systems by flagging unusual login patterns, detecting bot traffic, and identifying devices associated with suspicious account activity. These are considered essential and cannot be disabled.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies will prevent you from accessing your povip account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

We do not use third-party advertising or retargeting cookies on the povip platform. No cookie data is shared with social media platforms or external advertising networks.

5 Data Security Measures

povip employs a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our key security measures include:

• TLS/SSL Encryption in Transit: All data exchanged between your device and our servers is encrypted using TLS 1.2 or higher. The padlock icon visible in your browser's address bar confirms that your connection is secure at all times while using the platform.
• AES-256 Encryption at Rest: Sensitive data stored on our servers — including identity documents, financial records, and account credentials — is encrypted using the AES-256 standard, the same encryption used by financial institutions and government agencies worldwide.
• Access Controls: Access to player data within the povip organisation is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific data categories are permitted to view it. All internal data access is logged and audited.
• Two-Factor Authentication: povip supports optional two-factor authentication (2FA) for all player accounts. Enabling 2FA adds a second layer of verification to your login process, significantly reducing the risk of unauthorised account access even if your password is compromised.
• Penetration Testing: Our platform infrastructure undergoes regular security assessments and penetration testing conducted by independent security professionals. Identified vulnerabilities are remediated promptly in accordance with our security patch management policy.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, povip will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its impact.

While povip takes all reasonable precautions to secure your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure by using a strong, unique password, enabling 2FA, and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact support@povip.net immediately.

6 Data Retention

povip retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with our legal and regulatory obligations. The general retention periods are as follows:

• Active Accounts: All personal data associated with an active account is retained for the duration of the account's activity. This includes registration data, KYC documents, transaction records, and gaming history.
• Closed Accounts: Following the closure of an account — whether by the player's request or by povip — we retain the account's personal data for a minimum period of five (5) years from the date of closure. This retention period is required to comply with anti-money laundering (AML) obligations, resolve any outstanding disputes, and respond to regulatory inquiries.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years from the date of the last transaction on the account, in line with standard financial compliance requirements.
• Support Communications: Records of customer support interactions are retained for three (3) years from the date of the last communication in the relevant support thread.
• Marketing Preferences: Records of your consent to or opt-out from marketing communications are retained for the duration of your account and for three (3) years after account closure as evidence of our compliance with consent obligations.

After the applicable retention period has expired, personal data is securely deleted or anonymised in a manner that prevents it from being reconstructed or linked back to you as an individual. Anonymised or aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

7 Your Rights and Choices

As a registered player on the povip platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@povip.net. We will respond to all data rights requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of all personal data that povip holds about you. We will provide this information in a structured, commonly used, machine-readable format (such as PDF or CSV) free of charge.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For basic account details such as your address or email, you can update these directly in your account settings.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Please note that this right may be limited by our legal obligation to retain certain data for the minimum periods described in the Data Retention section above.
• Right to Restrict Processing: In certain circumstances you may request that we restrict the processing of your data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Object: Where we process your data on the basis of legitimate interest (such as platform analytics or fraud prevention), you have the right to object to that processing. We will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we process your data based on your consent (such as for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: You may request that we transfer the personal data you have provided to us to another service provider, where technically feasible and where the processing is based on contract or consent.

8 Updates to This Policy

povip reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make a material change to this policy, we will notify registered players by email to the address associated with their account and post a prominent notice on the platform for a minimum of 30 days following the change.

The date at the top of this policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the povip platform after any revision to this policy constitutes your acknowledgement of the updated terms.

If you have any questions, concerns, or complaints about this Privacy Policy or about how povip handles your personal data, please contact our support team at support@povip.net. We are committed to resolving privacy-related concerns promptly and transparently.