Responsible Gaming — Play Smart, Stay Safe

1 Age Restriction and Verification

The povip platform is available exclusively to individuals who are 18 years of age or older. This is a strict requirement and there are no exceptions. Gambling by minors is not permitted under any circumstances, regardless of whether a parent or guardian has provided consent.

At the point of registration, all players are required to confirm that they are at least 18 years old by ticking a declaration checkbox. This is a binding confirmation. Providing false information about your age is a breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any winnings accumulated in the account.

Before processing any withdrawal request, povip conducts a mandatory Know Your Customer (KYC) verification check. This involves submitting a copy of a valid, government-issued ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm your identity and date of birth. Accounts where age cannot be confirmed will be suspended until verification is complete.

2 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in oneself. It can affect people from all walks of life across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi. The key difference between recreational gambling and problem gambling is loss of control: when gambling stops being a leisure activity and starts causing harm to your finances, relationships, work, or mental health.

Below are some of the most common warning signs that gambling may be becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use our responsible gaming tools or seek external support.

• Spending more money or time gambling than you originally intended, consistently across multiple sessions.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Lying to family members, friends, or colleagues about how much you gamble or how much you have lost.
• Using money intended for essential expenses — rent, groceries, bills, school fees — to fund gambling.
• Borrowing money, taking loans, or selling possessions in order to continue gambling.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
• Gambling to escape stress, anxiety, depression, or other emotional difficulties rather than for entertainment.
• Repeatedly trying and failing to reduce or stop gambling on your own.
• Neglecting family, professional, or social responsibilities because of time or money spent gambling.

3 Self-Exclusion Tools

Self-exclusion is one of the most effective tools available to players who feel they need a break from gambling. At povip, you can request a self-exclusion at any time by contacting our support team. Once processed — typically within one hour of your request — your account will be fully suspended for the period you have chosen.

povip offers the following self-exclusion options:

During an active self-exclusion, your account balance will be preserved and returned to you upon expiry of the exclusion period (or immediately in the case of permanent exclusion, subject to standard KYC verification). All promotional emails and marketing communications from povip will be suppressed for the duration of your exclusion.

To request self-exclusion, email support@povip.net with the subject line "Self-Exclusion Request" and state your registered username and your preferred exclusion duration. Our team will confirm activation within one hour. You can also request self-exclusion via the live chat feature in your account dashboard.

4 Deposit and Spending Limits

Setting a deposit limit is the simplest and most practical way to keep your gambling spending under control. povip allows you to define a maximum amount — in Bangladeshi Taka (৳) — that can be deposited into your account over a chosen time period. Once the limit is reached, all further deposit attempts will be declined until the period resets.

You can set deposit limits across three timeframes:

• Daily Limit: Maximum total deposits within any rolling 24-hour period.
• Weekly Limit: Maximum total deposits within any rolling 7-day period.
• Monthly Limit: Maximum total deposits within any rolling 30-day period.

In addition to deposit limits, povip supports the following spending controls:

• Loss Limits: Cap the maximum net loss you are prepared to sustain over a daily, weekly, or monthly period. Once the threshold is hit, your session ends automatically.
• Wager Limits: Set a ceiling on the total value of bets you can place within a given period, independent of outcomes.
• Session Limits: Restrict the maximum length of a single gaming session in minutes. When the limit is reached, you will be logged out automatically.

To set or adjust your limits, navigate to the Responsible Gaming section within your account settings after logging in, or contact support@povip.net. Our support team can apply any limit on your behalf immediately upon request.

5 Time-Out and Cool-Off Features

A time-out is a short, structured break from the povip platform designed for players who need a pause but do not require a full self-exclusion. It is ideal if you have been playing more frequently than usual, have had a frustrating session, or simply want to reset your mindset before returning to the games.

How to activate a time-out at povip:

1. Log in to your povip account and navigate to the Account Settings menu.
2. Select "Responsible Gaming" from the settings sidebar to access all player protection tools.
3. Click "Take a Time-Out" and choose your preferred cool-off period: 24 hours, 48 hours, 7 days, or 30 days.
4. Confirm your selection. The time-out activates instantly — you will be logged out of your current session immediately.
5. During the time-out, all login attempts will be blocked and all promotional emails suppressed. Your account balance is safe and untouched.
6. Once the time-out period expires, you may log back in normally. The platform will display a responsible gaming reminder at your first login after a time-out.

Time-out periods cannot be cancelled or shortened once activated. This is a deliberate design choice: the value of a cooling-off period depends entirely on it being enforced. If you need a longer break after your time-out expires, you can immediately activate a new time-out or escalate to a formal self-exclusion.

6 Protecting Minors

povip is an adults-only platform. We have a zero-tolerance policy for underage access to our services. Every new account requires an age declaration at registration, and identity verification is mandatory before any withdrawal is processed. Despite these measures, we recognise that shared devices — particularly in family households across Bangladesh — can present a risk if appropriate steps are not taken at home.

If you share a computer, smartphone, or tablet with children or teenagers, we strongly recommend the following precautions:

• Never save your povip login credentials in your device's browser or password manager if minors have access to the device.
• Always log out of your povip account completely when you finish a session — do not rely on automatic session timeouts alone.
• Install parental control software on shared devices. Reputable options include built-in tools provided by Android, iOS, Windows, and MacOS, as well as dedicated applications. These tools can block access to gambling websites for specific user profiles.
• Have open conversations with children about the risks of gambling. Age-appropriate education about financial decision-making is one of the most effective long-term protections available.
• Set a device-level PIN or fingerprint lock so that children cannot access your device without your knowledge when you are not present.

If you believe a child has accessed the povip platform using your account or any other account, contact us immediately at support@povip.net. We will investigate and take appropriate action, including account suspension, without delay.

7 Getting Help and Support

If you feel that gambling is becoming a problem — for yourself or for someone you care about — please do not wait. Reaching out early gives the best chance of a positive outcome. At povip, our support team is available around the clock to help you activate any of the responsible gaming tools described on this page, or simply to listen and point you in the right direction.

Beyond povip's own tools, we encourage players who are experiencing serious difficulties with gambling to reach out to external organisations. Community health centres in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar often provide confidential counselling services. Speaking with a qualified professional — whether a psychologist, counsellor, or community health worker — can make a significant difference in managing gambling-related harm.

You may also wish to speak with a trusted family member or friend. Gambling problems are more common than many people realise, and they affect individuals and families across all income levels and all regions of Bangladesh. There is no shame in asking for help — recovery is possible, and it starts with a single honest conversation.

8 Our Commitment to Responsible Gaming

Responsible gaming is not a box to be ticked at povip — it is a core part of how we operate and how we think about our relationship with every player on the platform. We understand that the gambling products we offer carry inherent risk, and we take that responsibility seriously.

Our responsible gaming programme is built on four pillars:

• Prevention: We invest in age verification, spending limit technology, and reality check systems to minimise the risk of harm before it starts. New accounts are shown responsible gaming information at the point of registration.
• Detection: Our platform monitors player behaviour for patterns that may indicate problem gambling — such as unusually rapid session escalation, repeated failed self-exclusion attempts, or consistently loss-chasing behaviour. When these patterns are detected, our compliance team may reach out proactively to offer support.
• Intervention: When a player requests help, we act immediately. Self-exclusion and time-out requests are processed as a priority. No player will be pressured to continue playing or to reverse a responsible gaming decision once made.
• Transparency: We are honest with our players about the nature of gambling. Games at povip are designed with a statistical house edge. Over a long period, the house will always have a mathematical advantage. We display this clearly in our game information sections and we do not market gambling as a reliable way to make money.

We regularly review and update our responsible gaming tools to ensure they remain effective and accessible to all players. If you have a suggestion for how povip can better support player wellbeing, we welcome your feedback at support@povip.net.